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Using the Site
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System Requirements
System Requirements
One of these browsers:
Internet Explorer 6 or higher
Netscape 7 or higher
One of these operating systems:
MS Windows 98, ME, NT, 2000, XP, Vista
Mac OS X
RealPlayer and/or Flash is required. Get the latest version here:
http://www.real.com/freeplayer/?rppr=ppvnetworks
http://www.adobe.com/getflash
Settings:
We recommend the default settings that come with your browser. Javascript and cookies are required for this site to function properly.
Compatibility issues:
Some popup blockers and personal firewall software interfere with the functionality of this site. We suggest that you disable them while enjoying movies here. There is no risk of harm from us. We do not have exit consoles or any malware on this site.
Known incompatibilities:
Norton Internet Security - must be disabled
CosmoPod - must be uninstalled
How does this site work?
How does this site work?
The basic concept of this site is: join for free and "pay as you go" to watch movies. The movies are full length, high quality movies that play on your computer. You can watch them full-screen, pause, skip around, etc. The movies have a chapter guide that allows you to skip from chapter to chapter. There is no waiting for download because the movies are streamed, not downloaded. You get 24 hours to watch each movie. A broadband connection is recommended. With a free membership you are only billed for the movies you watch, nothing else.
Above and beyond a free membership is an
optional
Premium Membership which can be purchased one month at a time. Premium Membership gives you a lot for the money: free previews of all the movies on the site, a free movie coupon, discounts on all pay-per-view movies, access to the Members Only section (available on some sites) and most importantly, the ability to "keep" any movie you watch in a personal library and watch it as many times as you want for the entire duration of your Premium Membersip. The movies in your personal library can roll over from month to month, so you can build an entire collection of your favorite movies that you can watch over and over for free.
This site does not rebill. However, there is an automatic upgrade option that you can check off when upgrading to a Premium Membership. This makes it easier for Premium members who want to stay Premium members. You can login and Check/Uncheck this option in your account at any time.
What will my CC/bank statement look like?
What will my CC/bank statement look like?
Credit Card transactions will appear on your credit card from: "
PPVBILL.COM*800-661-4269
"
ACH/ Online Check transactions will appear on yoru statement from: "NBCHECK.COM"
When you first join, your card is authorized for $5. For credit cards, this is not a charge, it is just an authorization to make sure your card is good. Your bank may hold those funds for a few days but they automatically go back to you. For ACH, however, this one-time $5 charge is a transaction fee that remains on your account in addition to whatever purchases you make.
When you view movies or upgrade your membership, we store that information like your cable company does. Periodically we will charge your credit card/bank account and send you an email with a itemized total of all your charges thus far. This can be up to 2 weeks after you made the transactions.
Note: Please do not confuse the Welcome email you receive when you join with the billing receipt you will receive later. You are only charged once, when you receive the itemized billing receipt. You can of course verify this on your CC/bank statement.
How do I join?
How do I join?
Simply click the Join tab at the top right of your screen. Complete the one page form and instantly receive your username and password. Enjoy! Currently we accept several different payment options.
How do I use free movie coupons?
How do I use free movie coupons?
Users receive free movie coupons either from our weekly Movie Announcement emails, from special promotions, with Premium Memberships (via email), or from a customer service representative. Feel free to signup for our weekly Movie Annoucement emails to get free coupons by entering your email address in our free movie club popup that appears on the homepage, or simply join the site.
To use a coupon, you must login. Yes, that means you need an account! Note that there are many different payment options, and many are free to join, such as Credit Card and Bill Me. Once you login,
choose the "Use Free Movie Coupon" option in the movie details popup of any movie. Enjoy!
How does Freaky Fridays work?
How does Freaky Fridays work?
Most, but not all, of our VOD sites offer Freaky Fridays. The concept is simple. If you are a Premium Member, meaning that you pay for a monthly membership, you can watch any non-"new release" on Fridays for free. This is an amazing giveaway for members. Remember, new releases are not eligible. You can see if a movie is a new release or not by clicking on the Details tab in the movie information popup. If it says
[New]
after the release date, then the movie is considered new and is not eligible for Freaky Fridays.
Movies watched for free on Freaky Fridays will not be added to your personal library and are not eligible for unlimited replays on any day other days.
Note: some sites or content may not be eligible for Freaky Fridays due to licensing restrictions. However, over 99% of all content and sites is eligible.
How do I remove myself from your movie announcement emails?
How do I remove myself from your movie announcement emails?
Just reply to the email you received with the word 'REMOVE' in the Subject. Make sure you put 'REMOVE' in the Subject, otherwise you won't be removed. You will removed within minutes automatically.
Purchasing VHS/DVD movies
Purchasing VHS/DVD movies
How do I purchase a movie?
Simple. Simply click the VHS/DVD Order Form link and complete the form.
How are movies shipped?
This site does not ship merchandise. This site accepts orders and they are forwarded to respective studios for fulfilment. Studios ship in discrete brown box packaging. U.S. shipping and handling charges are $8.00 for the first item and $4.00 for each additional item. Most orders are shipped with 72 hours via U.S. Mail or UPS Ground. Older titles may be out of stock, but will be shipped as soon as reordered, usually within 1-2 weeks. Domestic Air Express shipping is available for $14.00 for the first item, $6.00 for each additional item. Overseas shipping is $25.00 for the first item and $6.00 for each additional item. All charges, domestic or international, are in U.S. dollars. If items are located in different warehouses, you may be charged additional first item fees per warehouse.
Guarantee
We guarantee any and all products. If a product is defective on arrival, please complete a customer service request to receive a return authorization. Please note that all returns must be authorized. Upon authorization, just return the defective product within 30 days of purchase and we'll replace it immediately. If you receive the wrong tape, follow the same instructions as with a defective tape. OPENED TAPES CANNOT BE RETURNED! We will pay postage for all defective and incorrectly shipped videos.
What if I order the wrong movie?
We carry hundreds of videos. There are undoubtedly many titles you haven't seen or heard of. With the wide range of topics, themes and quality of films, we cannot guarantee that every title is right for you. As WE WILL NOT ACCEPT RETURNS FOR A FILM SIMPLY BECAUSE YOU DIDN'T LIKE IT, we ask that you view the previews we have online and that you be knowledgeable in your choices. You may wish to watch pay-per-view selections of movies before committing to a purchase.
Are the DVDs region encoded?
No. All DVDs that we sell work anywhere.
What format are the VHS movies in? NTSC? PAL?
The order form specifically says the format. Most movies are NTSC, however, some are available in both NTSC and PAL.
Refund policy
Refund policy
We provide a 100% customer satisfaction policy when it comes to refunds. However, if we feel your request is unreasonable, we will refund your money but also blacklist you from every visiting any of our 200+ websites again.
Privacy policy
Privacy policy
We control all aspects of our billing and marketing so your information is never shared and never leaves our secure datacenter. We retain the confidential information you provide us in addition to your purchase history for the purposes of billing you and providing functionality when you are using this site.
Cookies are used only for general site functionality, such as session ID and options like language selection or whether or not you want to see a popup again. Confidential data is not stored in cookies.
SSL/128-bit encryption, authenticated by a Verisign Secure Site Certficate, is used when entering confidential data on this site.
Confidential data is stored in encrypted databases on our servers. Our servers are protected with state-of-the-art firewall, VPN and intrusion prevention systems. Our datacenter is bank level secure requiring hand scan access and armed guard escort through a mantrap to enter the facility.
Webmasters
Webmasters
We offer top-performing affiliate programs for this site and partner programs for larger webmasters who want their own theatre featuring movies from this site. Our revenue shares are the highest in the industry. Click
the Affiliate link on any page for more information. Please feel free to contact us. We want to get to know you, understand your needs and build a long-term successful relationship with you. We are not about anonymous banner ad relationships. We are about strategy and making money.
Billing trouble - wrong charges
Billing trouble - wrong charges
If you were somehow charged incorrectly, please complete a customer service request using the form to the left. We will take care of your request, please be patient. You are never billed immediately, so there is time to resolve the problem before you are even charged. If you are charged, we will of course refund the charges.
My email address changed
My email address changed
Presently there is no way to change your Username/Email address. You can continue logging into your current account even if your email address changes. However, if you want to receive email notices from us and you want to login using your new email address, you will have to cancel your old account on this site and create a new one.